Shipping & Delivery

Thank you for shopping with us! Below is our shipping and delivery policy to ensure a smooth and satisfactory experience for our valued customers.

  1. Shipping Coverage

      We currently ship to the following locations:

  • Malaysia: All states, including Sabah and Sarawak.
  • Singapore: All regions.
  1. Order Processing Time
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email.
  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and public holidays).
  • Shipping Notification: After your order is shipped, you will receive an email with tracking details.
  1. Delivery Timeframes
  • Within Malaysia: Delivery typically takes 3-5 business days after processing.
  • To Singapore: Delivery typically takes 5-7 business days after processing.

Please note that delivery times may vary due to unforeseen circumstances, such as weather conditions or customs clearance.

  1. Shipping Rates
  • Malaysia:
    • Free shipping for orders above RM90.
    • A flat rate of RM8 for orders below RM100.
  • Singapore:
    • Free shipping for orders above SGD50.
    • A flat rate of SGD8 for orders below SGD50.
  1. Order Tracking

You will receive a tracking number via email once your order has been shipped. Use this tracking number to monitor your delivery status on the courier’s website.

  1. Delivery Attempts

Our courier will make up to two delivery attempts. If both attempts fail, the parcel will be returned to us. Additional charges may apply for re-delivery.

  1. Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost parcels due to incorrect addresses.

  1. Delayed or Missing Parcels

If your parcel is delayed or missing, please contact our customer support team at [work@sincerelykelvin.com ] within 7 business days of the expected delivery date. We will assist in resolving the issue promptly.

  1. Damaged or Faulty Products

If you receive a damaged or faulty product, please notify us within 48 hours of delivery. Kindly provide a photo of the item and the packaging for verification. We will arrange for a replacement or refund as per our Return and Refund Policy.

  1. Public Holidays and Peak Periods

Please expect longer delivery times during public holidays and peak shopping periods such as festive seasons and sales events.

Contact Us

For any shipping-related inquiries, feel free to contact us at work@sincerelykelvin.com .We’re here to help!

Thank you for choosing us for your beauty needs!

 

At Lip & Co Beauty, we believe that beauty is more than skin deep. It’s a journey, an expression, and a reflection of individuality and authenticity. Rooted in our core philosophy, we bring you High-Performance, Cruelty-Free, Hybrid Beauty, designed to empower and inspire.

Our Philosophy

Inspired by Life. Motivated by Inclusivity, Equity, and Kindness.
Every product we create reflects the beauty of diversity and celebrates the unique stories of those who wear them. Lip & Co is more than a brand—it’s a movement that embraces kindness, innovation, and self-expression.

Vegetarian-Friendly & Multi-Functional.
We believe in delivering ethical, purposeful beauty. Our products are thoughtfully formulated to be vegetarian-friendly, multi-functional, and transformative, seamlessly integrating into the diverse lifestyles of our community.

Hybrid Beauty: Redefining Modern Elegance

In today’s ever-evolving world, we champion Hybrid Beauty—a fusion of timeless traditions and modern innovations that sets a new standard for beauty.

Brand Ethos

Tradition Meets Technology

By blending classic beauty with cutting-edge scientific advancements, we create high-performing products that respect both the skin and the environment.

Cultural Fusion

We celebrate global diversity by integrating beauty standards and influences from around the world into an inclusive vision that breaks barriers and redefines norms.

Personalized & Adaptive

Beauty isn’t one-size-fits-all. Our formulations adapt to your individual needs, empowering you to express your personal style.

Sustainable

Sustainability is at the heart of what we do. From eco-friendly packaging to ethical formulations, we are committed to creating beauty that cares for our planet.