Return and Refund Policy

Return and Refund Policy

At Lip & Co Beauty, customer satisfaction is our priority. We aim to ensure that you are delighted with every purchase. However, we understand that occasionally issues may arise. Please read our return and refund policy carefully:

1. Non-Returnable Products
   
   All products purchased from Lip & Co Beauty are non-returnable, except in cases where the product is proven and verified to be broken or faulty upon delivery.

2. Verification Process
   
   If you believe you have received a broken or faulty product, please contact our customer service team within 48 hours of receiving your order.
   
   Provide the following details for verification:
   
   Your order number
   - A clear description of the issue
   - Photographic evidence showing the fault or damage
   - Our team will review your case and may request additional information if necessary.

3. Replacement Policy
   
   Once the product has been verified as broken or faulty, we will arrange for a replacement to be sent to you at no additional cost.
   
   Replacements are subject to product availability. If the product is out of stock, we will notify you and provide alternative solutions.

4. No Cash Refunds
   
   Products cannot be exchanged for cash under any circumstances.
   
   If a replacement is not feasible due to product unavailability, we may offer store credit as an alternative.

5. Shipping Costs
   
   Shipping costs for returning the product to us (if applicable) will be reimbursed only if the product is verified as broken or faulty.
   
   Replacements will be shipped to you free of charge.

6. General Conditions
   
   This policy applies only to purchases made directly through our website at www.lipandcobeauty.com.
   
   We reserve the right to refuse returns or replacements if the product is found to be altered, used, or damaged due to misuse.

For further assistance, please contact our customer service team at sincerelykelvin@gmail.com . We are here to help and ensure a seamless shopping experience for you.